Thank you for taking the time to talk to us about your experience at Sunrise of Bagshot. We are very sorry that you felt unsupported by the management during your parents’ stay here. As discussed, it is unfortunate that we couldn’t support your mother’s needs at Sunrise of Bagshot. In response to your review about poor care provided to your parents, management have considered your concerns and are proceeding to be extremely vigilant in the delivery of care our team provides.