Dear Leona, <br>We are sorry to hear you feel this way. Our absolute priority at Kew House is to deliver high quality, relationship-centred care that is safe and effective for all residents and we are confident that we deliver a high standard of care, evidenced by the fact that our home is rated Outstanding by CQC.<br>We will continue to work with you privately regarding the matters you have raised. We feel the claims made in this review are not accurate and we have always sought to engage with you on your concerns.