We acknowledge specific issues around the perceived care in this instance. Whilst we are unable to comment on a specific police matter needless to say we had referred this matter to all external agencies concerned. Far from not taking any responsibility we have already acted and continue to do so. The complex care needs of the Resident concerned were and always would be our main priority and were so in these instances. Clearly we are disappointed in the perception of care by this family but, at the same time, are grateful that there is recognition that many care staff go above and beyond as they do. It is very understandable to us that when there are issues that families feel are not being addressed then they seek to lay blame somewhere. The management of the home is robust and continues to be so.