We are grateful to you for assisting us in providing a review. Be it at a very restricted level. We contacted this lady, to better understand the review scores. <br>She provided a 3star rating where she felt unable to rate the particular service due to restrictions placed upon us due to covid 19. Hence understandably the 3-rating placed is a neutral one. <br>We discussed the substantial activities our home had continued to provide (she was admittedly unaware of these). We will seek permission if she would like to join our relatives closed facebook page to keep her informed. We continued activities throughout the pandemic, thanks to our very experienced activities coordinator. We arrange person-centred activities reliant upon the needs of each resident. We continued to provide external musical events as well. The musicals were set up outside the garden patio giving clear sight and hearing to all our residents, indoors. She, was pleased in hearing this news. Will see her soon next visit.