Thank you, Dorothy, for your positive feedback towards Aspen Lodge Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed so pleased to hear how well your mum has settled in. We apologise for the issue with phone calls, the telecoms service provider is currently looking into the connectivity problems in certain areas of the home, so we expect this to be fixed very soon. In the meantime, our team members are taking a proactive approach to ensure that communication with family members is not affected and that all calls are answered or returned in a timely manner. If there is anything more we can do, please do not hesitate to reach out. Thank you.