Thank you for your review. Our Magic Moments Club aims to help our residents to love every day and is varied to provide interesting activities for mind, body and soul. Understandably, not every resident wants to participate. We will encourage participation, but respect resident’s wishes if they do not want to join in. <br>Following changes within our team, I am confident that medication is administered correctly and audited on a regular basis.  My approach is open and transparent and I hope our communication provides confidence that we are all supporting your mum in the best and safest way. <br>The team are following the guidance and therapy exercise programme laid down by the OT each week with exercises carried out and followed every day. Following the programme will ensure safe progress towards mobility and help build back your mum’s confidence over time. <br>Our team is friendly and very passionate about caring for our residents, so it’s wonderful to hear you re-affirm that in your review.