Good day, and thank you for taking the time to write a review of our home. As you would appreciate every day there is the possibility of new guidelines that need to be followed by care homes. We try our best to ensure families are able to interact with their loved ones but this is not always as easy as it should be. There are many protocols to follow for the safety and well-being of everyone. Please continue to bear with us and feel free to contact the home manager directly for clarity on any issues. Have a lovely day and hopefully we can better bridge the gap of visiting soon.