Thank you for your review, we value all feedback as this helps us to improve our service where required. Following discussion with the Home Manager, it has been established that without having spoken with you about this, a lock was placed on your drawers to ensure creams were kept safely in your room. We would like to earnestly apologise for this oversight and, we are able to supply a key to enable you to lock the bedroom door. If this is something you would like to consider, the Home Manager will be happy to discuss it with you.