Thank you for your feedback; we appreciate all feedback so we can improve our services for those individuals residing at the home. The covid-19 pandemic has certainly impacted on resident's visits and we fully understand the frustrations the government visiting guidelines had on residents,  families and friends.  Thus said we pride ourselves in our response to the pandemic, our due diligence and our infection prevention control measures  have kept our residents safe and well during these difficult times. We completely understand the building works have added to our visitors frustrations at times but these building works will provide an enhanced environment, giving greater choice for our residents and will be a positive outcome in the long term.  Our activity team undertake a varied comprehensive programme for our residents both for groups and on an individual basis, you would be more than welcome to discuss our programme of activities next time you visit.