Thank you for your review. It's vital that we take notice and react to all feedback in order to ensure that all residents relatives/advocates feel confident that the care we offer to all our residents is of an excellent standard and appropriate to their individual needs. We invite you to come in and talk to us directly, you will be made welcome and listened to and we should then be in a position to consider the points you have mentioned and find a way forward to ensure that we are caring for your father in the way that you wish us to.