Thank you for taking the time to share your thoughts about our Home and the "excellent care" mum is receiving as are all our residents. We currently staff the floors above the national average and are always in line with or in excess of our the numbers dictated by our residents' needs. Unfortunately, the plans around the decor put in place over a year ago had to go onto a back burner when we and the rest of the world went into this pandemic. Pleased to be able to report that things are beginning to ease back to normal and we have already seen contractors on-site completing repairs and other plans are being made. I have passed on your comments to the reception staff who like the rest of the support staff do an excellent job day in and day out but are not always recognised.