Thank you for your review, we value all feedback as this helps us to improve our service.  Your lovely comments regarding the brilliant care provided to your Father in our home is much appreciated. Covid has posed many challenges for us and I am pleased we have reached a point where we are able to facilitate visits with your Father in his room for your Mother and yourself. We continually seek to improve communication and as the Home Manager, I am more than happy to assist you with any queries you may have and to listen to any suggestions or ideas you feel will improve our service. Again, we thank you for your wonderful recognition of the care your Father receives.