Thank you for taking the time to submit this review and we’re sorry you had an upsetting experience.  In this instance, our interim manager was carrying out her responsibilities, ensuring visits stay within the allocated times.   The reason we have to be strict with visiting times is to ensure all visitors get their full time allocated – if one visit over-runs, it affects those who are booked in next which is unfair.   <br>The interim manager mentioned is an experienced care home manager and highly regarded by her team and the wider organisation. Over the past year, she has worked hard to manage the care home, keeping our residents and staff safe through the pandemic.  <br>Please accept our apologies for any upset caused, but hopefully, this response has clarified why our care home managers have to stick to the visiting procedures that have been put in place for the benefit of all.