Thank you for your review. We have allowed visiting in line with Government guidelines and have always championed visiting at our home. We built visiting pods 3-months after the pandemic happened, and allowed indoor visiting as soon as the Government allowed it to, with the use of lateral flow tests. You are very welcome to visit at any time. We have written to all relatives about the visiting guidelines each month. Please talk to us directly about any concerns around visiting and any concerns around confusion about the service offered. Everything is documented, everyone receives the service that meets their needs and their wants, and we always go over and above meeting residents daily life inspirations! We are happy to help and provide you with personal details, we'll be in touch with you directly soon. Kindest regards.