Thank you for your review. We value all feedback as this helps us to improve our service where required. Your lovely comments on the care provided to your Father are very much appreciated. Covid has posed many challenges for us all and we are so pleased to have reached a point where we are now able to facilitate visits to your Father in his room for your Mother and you. We continually seek to improve on our communication and as the Home Manager, I am more than happy to support you with any queries you may have and listen to any suggestions or ideas you feel would help us to improve our service. Again, we thank you for the positive recognition of the care provided to your Father.