Thank you for sharing your experience with us. We are sorry you felt it was not a good one. All concerns are taken very seriously and, a full investigation undertaken. It is always challenging to persuade anyone living with Dementia, to do what is necessary to help them remain independent. Until a cure for this dreadful disease is found we all have to do our best to keep our loved ones safe. Dementia is a progressive condition. The speed of deterioration differs between individuals. Age, general health, and the underlying disease affect the progression. For some people, the decline can be sudden, rapid and unexpected. <br>It was a pity that you never came into the home to see first-hand what we were trying to do for your mother-in-law. <br>At all times we followed the guidance given by the GP, Advanced Nurse Practitioner, Dieticians etc. Unfortunately, even attempts by her partner (as essential care giver) and your wife, showed no visible impact on her mental or physical well-being.