Thank you for making time to review our Home.  I'm pleased to note that you are extremely likely to recommend Greenan Manor, despite the issues raised regarding installing a private telephone line.  As a new Home, we have experienced some unexpected challenges that can not always be as swiftly resolved as we all would wish and I appreciate your patience and working with us to learn from such difficulties.  We now have an experienced, full-time Activities Coordinator working with our residents and the care team and we can offer individual and small group activities daily.  I welcome direct contact from families and will respond positively to feedback and seek to promptly address any concerns.