Dear Louise,<br>On behalf of my team, and the care practitioner that you mentioned (I know who you meant) I could not thank you enough for lifting the whole spirit of the team for loving the work that they do for your father and for the rest of the residents under our care. <br>I will make sure that this is passed on to the whole team. Such encouragement and very rewarding for all of us here knowing that we are continuously making a great difference.