I am absolutely delighted to read your review and especially appreciate the recognition of the very difficult year. I  also understand the difficulties you all faced as relatives, during this time and appreciate your patience and understanding throughout. As a team, we are privileged to care for all of our residents' every need. We will continue to ensure we maintain all of our processes to ensure the safety of our residents, whilst also supporting the lifting of visiting restrictions. We are delighted to welcome you all back into the home, the residents' and staff's spirits have been greatly lifted by your presence. Your support and feedback is invaluable and most welcome by us all. With grateful thanks.