Thank you for your review following your mothers free trial stay at St Catherines View. We are sorry that we did not meet your expectations. The free trial at the home was arranged with a view to helping the family identify an appropriate home for regular respite stays to allow your mother's live-in carer to take a break; I am sorry that we were not able to be part of this support plan longer term.  <br>I believe the home did provide a comprehensive level of care. In our correspondence with you, we have outlined the companionship and 121 support provided to your mother during her 48-hour stay at the home and conveyed the challenges surrounding the isolation period and access to the gardens within the home. Additionally, we have shared the changes to visiting and isolation that have been implemented following the update to the government guidance. <br>I hope the response provided helped to reassure you of the support provided to your mother during her stay.