Thank you for the positive comments about the staff, we will ensure that they receive this feedback. <br>As you are aware we have a new management team that started at the beginning of  May due to the previous Manager and Deputy Manager leaving. We are optimistic that the communication will now improve.<br>We have explained that the "info" email address was attached to a previous manager's emails so correspondence in that inbox was not monitored- we have now accessed this but have not found any emails in this account that we have missed in the transition.<br>Unfortunately without any other alert or communication (calls, Facebook messages, WhatsApp calls or messages, or direct emails to staff at the home), we have not been made aware of any complaints to be able to investigate them and we are sorry that we haven't been able to do this and improve things quickly.<br>We have given you new contact details and will respond promptly to any email we receive. Please contact us to discuss.