Thank you for taking the time to leave us your comments and we’re sorry to hear that you have had a few issues. We are currently recruiting additional activities staff to ensure our residents have access to a variety of inclusive activities that are enjoyable and stimulating, according to their preferences and mobility. There are also plans to introduce hosting staff, to ensure there is someone on hand to support residents’ families and loved ones with any questions. We are also installing CCTV to help prevent any future gate problems. Hopefully these improvements will help alleviate your concerns but if there is anything else we can do, please let us know.