Many thanks for taking the time to leave such a positive review. We have recently changed our Management structure on Ferguson Suite, and I will certainly pass it back to the Team that the communication between yourselves and the home requires more attention. The senior staff are incredibly experienced with a passion for dementia care, and they will be more than happy to arrange more regular updates. In the meantime, if you would like to discuss this further, please do not hesitate to contact me at your earliest convenience.