Thank you for submitting a review of your experience with Cramond Residence. We were extremely concerned by your comments, and therefore conducted an internal investigation into such allegations – including conversing directly with the family referenced in your review to establish their views on the matter. Following our internal review, we (and our residents’ family members, who were present on the day in question) were bemused by your recollection of events, which do not mirror the exceptionally high standards of care provided at Cramond Residence. Should you wish to discuss your allegations further, please do not hesitate to contact me directly. Kind regards, Eileen.