We were very saddened to read this review as we feel it is in no way reflective of the high standards of care, communication, and management at Mountbatten Grange, as evidenced by our Good CQC report and testimonials from other residents in the home and their loved ones. In regards to the care team, we understand how important having familiar faces and building ongoing relationships with colleagues is for all residents, particularly those living with dementia – this is why, both throughout the pandemic and during normal times, we make sure we have a permanent team working with those residents and we do not use agency staff. We would be very happy to answer any questions prospective residents and their families have about the quality of care and the lifestyle at Mountbatten Grange and are able to offer show rounds and one-to-one chats for anyone that would like to see for themselves why we’re one of the top-rated care homes in the area.