Thank you, Nicola, for your comments about The Cedar and Larches Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Our team have worked tirelessly over the past 12 months to keep residents safe and cared for during the pandemic, so we apologise if communication has not been up to the standards you expect. As government guidance has changed, we are delighted that face-to-face visits are now available so we hope that this will make communication between families and our team much easier. If you would like to discuss any concerns in more detail, please reach out to us at the home to arrange a meeting. Thank you again.