Sorry we could no longer meet the needs of your mom. It was considered by the hospital and ourselves that due to developing behavioural issues that our home was no longer suitable and a more specialist facility would be required. The first fall occurred on a Friday, which resulted in a hospital admission without injury and triggered the need for the bed sensor. This was in place the following Monday in anticipation of her being discharged back to us. An apology was issued for the calendar, the member of staff responsible was devastated and wrote a formal apology to you. Agreeably this did not change the outcome of mom no longer having her calendar, however a replacement had been ordered in March direct from Cyprus and you were made aware of this during your recent telephone call with the manager. We are sorry you have felt the need to raise these issues here, we are happy to discuss this further with you should you wish.