Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your lovely, positive comments on our staff team; we know they work really hard to deliver kind, quality care during these ongoing difficult times. We are sorry to hear however that communication with the home has fallen short of our expected standards and thank you for bringing this to our attention. I will request the Home Manager contact you as a matter of priority on her return from leave so that she can address these concerns and communicate with your family and you in a manner of your choosing.