Thank you for your review of Hamble Heights. We are very saddened to hear your views that there were aspects of your father's care that you were unhappy with and did not meet your expectations.  As an organisation, we are always looking for ways to improve, and all of the feedback we receive is critical to help us enhance our care homes and the services that we deliver. If you would like to discuss this matter further, we would be happy to arrange a meeting to discuss the specific points that you have raised at a time convenient to you.