We at TurnFurlong are very sorry to hear that you had a negative experience during your respite stay. As we support all the Covid cohort community in the specialist care centre discussions are always had with people seeking respite prior to admission. As you can understand this is to maintain safety for the service users and staff and understand how difficult it is for family members who do not visit. Our aim is to provide the best person-centred care for those we support. With legal guidelines with medication management that I am sure you would understand we are unable to dispense medications that are not within our homely medications or that have not been prescribed.<br>Following my investigation into your points raised, I am unable to provide an answer to the person crying as described as the rooms adjacent were vacant at the time.<br>We are sorry to hear about your experience. We are more than happy to discuss further with you and should you wish, please do not hesitate to contact me direct.