Thank you again for your further review. I am sorry that you felt that the Company policies contravened government guidance but I do not personally devise the policies but can assure you they are all in line with current updates. At the time you requested to take your mum home, the government guidance did state that isolation should take place afterwards. Regarding visiting around the end of life, there is no specified number of visitors and there were often 3 visitors with you in the bedroom and this was never raised as an issue. As the manager, no incorrect information was given to you at any time. I feel that the most appropriate action for you would be to follow the complaints procedure with the home so this can be addressed in a professional manner so your issues can be addressed and a formal response given outside this forum.