Hi Mark. Thank you for your comments and observations. We genuinely appreciate all comments - these help us to improve and get better. It is pleasing that you've noticed the changes and the improvements we've made over the last 10 months. Please rest assured that the improvements will continue. We want Hart Care to be great and for all relatives to know that their mothers, fathers, brothers and sisters are receiving the care they deserve. If you would like to contact me directly, please email me or the registered manager.