Unfortunately there are times when a persons' needs change and they can no longer be cared for in a particular setting, despite all efforts being made. We have a duty of care to all residents and staff to ensure their safety and wellbeing. We are sorry that you feel this way about the communication but the family were informed about all concerns relating to their father. The nursing staff are fully trained in dementia care but due to his high needs, we reiterate that we had to think about our other residents and staff.