Thank you for the review, Spencer. I am sorry that you have not found some of the requests from Azalea to be timely. Please come back to me with any requests that have been made if you are not able to respond. We can always provide supplies on your behalf. I will ask the unit to make sure that your visits are better managed. As always I am available for any contact via my mobile or email. If I can be of any further help please don't hesitate to ask me.