Thank you for your review and we are obviously very disappointed that we have not met your expectations. Unfortunately, as you are not the first point of contact it is difficult for our team to communicate with you, especially as you feel unable to wait for an LFT test result to allow you inside the home. We would really recommend that you reconsider an internal visit as it will give you access to the nurse in charge and the rest of the team who are delivering care inside the home, who would be happy to provide you with any information/updates.