Hi Christine, I hope my response finds you well. My name is Lynsey Walker (new Manager). firstly I would like to express my sincere apologies for your raised concerns and distress. I would like to reassure you and moving forward training has now been arranged for staff to support their roles accordingly. I am deeply saddened that your experience was not a pleasurable one. I do pride myself in the standards of care that I deliver and this will be mentored to the team at Parkside. We do hope your husband has since settled into his new home and you are all happy. On behalf of all at Parkside, please accept our sincere apologies.