We understand that this must be a really difficult time for you and the family. Please be assured that your concerns will be looked into in adherence to our complaints policy. As a matter of policy and to conform to legislative requirements, it would not be appropriate to respond on a public forum to matters related to individual residents, but we encourage you to follow the direction outlined in our policy, so we can resolve any issues quickly.<br>jah-jireh.org/s/Complaints-Policy.pdf