We are sorry to hear that your experience with Hilton Park Care Home did not meet your expectations. We are aware that you had raised concerns with the home during your relative's stay and these were looked into and discussed with you at the time and we were under the impression they had been resolved. If you did have any outstanding concerns and would like to raise them with us we would welcome the opportunity to look into these and discuss with you further. You can contact us via Phone: 01223 811256 or email: hiltonpark@barchester.com.