Thank you for your lovely feedback. We, as a team here at Russell Court, know how hard it is for family members to make the difficult decision to place a loved one into a care home, but at Russell Court, we strive to make the home warm and welcoming and maintain a high standard of care. The staff see the comfort and engagement with residents when they are unsettled as an essential part of their role and it is no trouble for them to spend time with your grandad to settle and reassure him when needed.