We are very disappointed that the above family has chosen to post us such a poor review and we have now fully investigated and addressed all concerns raised by the family of this resident. We would like to point out that The Hollies is rated Good on all areas following our most recent CQC inspection and we look forward to welcoming CQC into our home for our next inspection, whenever that may be. We treat every single one of our residents with the utmost dignity and respect at all times and we would like to invite readers to view our Facebook page for a window into the care home where you will see our lovely residents enjoying a wide range of activities including spa days, virtual travel around the world and growing and releasing their own butterflies.