I am deeply sorry that you feel this way and feel that your wife had a negative experience. Our aim is to provide the best possible care to those we support and it is something we take very seriously. We always strive to provide an outstanding quality of care and I am very proud of our staff and the positive feedback we consistently receive. I trust that you have now my detailed response to your letter of complaint and I have managed to alleviate your concerns. Once again, we are very sorry that you feel the experience did not meet your expectations and we wish you and you wife the very best for the future.