Thank you for the lovely feedback received in relation to Bankwood Care Home. We are sorry that Mum felt that some of the routine activities within the service were conducted closely together. We aim to ensure all our residents are supported in line with their personal preferences and wishes and have taken this feedback back to our team to discuss how we could do things slightly differently to ensure routine activities are conducted at a pace suitable for each of our individuals. Thank you again for your feedback, this has helped us to identify how we can continue to improve upon the service we provide to our residents within Bankwood Care Hone.