Thank you for your review. We are sorry to hear your experience with Barchester did not meet your expectations. We are aware that you had raised concerns with us during your visit and it was my understanding they were discussed with you at the time and had been resolved. If you did have any outstanding concerns you would like to raise with myself or a member of my team we would welcome the opportunity to look into these and discuss with you further. We are also happy to talk you through your Mother’s eye issues and agreed on actions going forward. Please do not hesitate to contact us via phone: 01784 425810 or email: Ashford@barchester.com. <br><br>With best wishes and kind regards, <br>The General Manager, Ashford House