Thank you for your review. Sadly it is often unintentional self-neglect that leads to frailty as people get older and especially if living alone, my own father was that person. With acceptance and even a short stay in care, it is extremely satisfying to see dramatic changes in their life and a new chapter open up. Fantastic. The staff at Rashielee work hard to make life better for our residents and encourage involvement in everything that goes on in the home. It has been difficult in the last 2 years with Covid-19 and the risks it brings to our residents, the fear of coming into a home and the stress put upon relatives not being able to visit. We are working on areas in the home to make improvements to the rooms and will seek suggestions from residents and relatives when the programme starts. I will be happy to discuss your score in respect of cleanliness, I don't think we have ever hit a 3. Thank you.