Hello<br>Thank you for taking the time to provide us with your review. I am very sorry that our service let you and your wife down. Our colleagues work very hard to provide excellent service for all our residents and families and it is extremely disappointing to hear how we didn't provide that service for you. We will take your comments and review our service to seek ways to improve what we do. Thank you for letting us know. We wish you and your wife all the best.