Dear John, <br>Thank you for your review. We are sorry to hear your visiting experience with Balclutha did not meet your expectations. It was my understanding that given certain risks which have been discussed directly with yourself it was agreed that outdoor visits with your relative would not be possible. I would like to assure you decisions like this are not taken lightly and the safety and well-being of our residents, patients and staff remains our utmost priority in every decision we make. If you had any outstanding concerns please feel free to contact myself or a member of my team directly on the following; Phone: 01475 729000 or email: Balclutha@barchester.com, we would welcome the opportunity to action any requests to improve your visiting experience for you and your loved one where possible. <br>Kind Regards, <br>The General Manager, Balclutha Court Care Home