Dear Richard, thank you for your feedback. Your mum was a greatly recognised character at Willows and we are all missing her very much. As you stated, during Covid-19 the team have worked really hard to keep everyone safe and they were successful with that. Sadly, some guidelines did restrict us previously from having non-urgent professionals into the home. We are hoping to be able to fully allow more professional and visitors to come to the home, once is safe and the guidelines permit us to do so.