Dear Thelma, thank you so much for your positive comments: I am so pleased that you are happy with how your sister appeared to you and how satisfied you are with the home.
The staff have been trying so hard to bring the home up to standard, and I am proud of the team they have become.
You are more than welcome to visit anytime (subject to the present COVID protocols of course), and we look forward to seeing you again in the not too distant future.
Kind regards, and grateful thanks.