Thank you for your feedback. Residents’ needs and wellbeing are of the utmost importance to us and we feel your mother was well-cared for during her time at Sherwood Grange. We are very proud to have been rated ‘outstanding’ by the CQC and for all the wonderful reviews we have received that reflect the expectational care we deliver. We have done our very best to ensure residents continue to have access to religious services virtually throughout the pandemic when in-person visits have not been possible. We pride ourselves on our excellent lifestyle team who not only support residents in enjoying a range of varied activities but also understand that group activities are not for everyone and ensure they spend one-to-one time with residents if that’s what they prefer. We are sorry that your expectations have not been met and we wish your mother the very best.