Thank you for your very kind comments and positive review of Spencer House. It has been a pleasure to support your mother and yourself with the transition into our home. We understand that this period can be very emotional for family members too, and we are delighted that you felt supported and listened to. We always try our hardest to ensure that relatives feel included in the process of admission, and we consider this a valuable investment towards building a trusted relationship between us. All the staff at Spencer House will continue to support our residents and families in every manner that we can. Your kind words will be shared will our staff.